The Gold Centre endeavours to provide high quality products at all times. Upon receipt, if you change your mind or you do not like the item, please return the item to us within 14 days of purchase for a full refund.

Please note the following:

  • Due to hygiene reasons, pierced jewellery items are non-refundable
  • Contact us prior to returning an item to start the returns process
  • Proof of purchase must be provided
  • Items must be unworn or unused
  • Items must be in their original packaging and unopened (where appropriate)
  • The buyer is responsible for postage costs

 Please allow 5 working days after we have received the item, for the refund



You have the right to cancel your order within 14 days of placing your order. Certain exceptions to this cancellation right apply, they are set out below.

Please note that your right to cancel does not apply to orders for pierced jewellery where packaging has been opened, personalised jewellery, gifts or engraved items.

To exercise the right to cancel, you must inform us clearly of your decision to cancel. We recommend that you do this by email to